Frequently Asked Questions

Antiquarian Print Shop Iris Print Framing

General Questions

Where do you source your prints?

In pastimes I would travel the world picking up all sorts of antique prints from various antique and vintage dealers. These days with the internet, I often enter into the world of online shopping. I get lost for hours hunting down prints as I wish to expand the product range!

How do I know if my print is an ORIGINAL?

You need to be armed with some knowledge when choosing an antique print. There are several pointers which can be seen with the naked eye once you know what to look for.

First, you have to understand the process of producing a print. Feel free to have a read of our blog on this very topic!

Where do I start to collect antique prints?

A great way to start is to visit museums, libraries, and galleries specialising in old prints—places where you know you're looking at the genuine article.

Ask lots of questions of the people who are in the know. Take a look at our blog for some guidance.

When is a print considered an antique or vintage?

Any print over 100 years old is considered an antique print. Anything less than 100 years is classified as vintage.

Do you sell reproductions?

We do have some reproductions in our catalogue. These are very clearly marked that they are reproductions and are priced accordingly.

We also sell custom reproduction prints!

Where are you located?

We are located on the Sunshine Coast in Queensland Australia.

All Original prints are catalogued, stored and shipped from this region.

Is my delivery insured?

Insurance can be arranged upon request.

Do you ship internationally?

Orders can absolutely be shipped internationally, however shipping rates will vary.

All customs and duty fees will be the responsibility of the customer.

Please refer to our shipping and return page for more information.

Can I return my order to you?

Returns are happily accepted within 14 days of product delivery for an exchange or credit voucher.

Please refer to our shipping and return page for more information.

We try to ensure that all of our product range is available at all times. If there is a delay or issue with availability with an item you order, we will contact you to discuss the options.


As the goods will have left us in perfect condition, they should arrive to you in perfect condition. Please let us know immediately if goods have been damaged in transit and we’ll decide on the best way to handle it. In some cases we’ll ask for the product be returned to us, in others we may send out a replacement with proof of the damage. We will always aim to take care of it in the fastest, easiest way possible.

If you’d like to return or exchange your product because it’s not quite right, no problem! We know that looking at something online is not the same as looking at it in your home. We can help advise the most cost effective way of return. 

We will also refund every cent super quickly on the return of your product, no problem!

You can return any item within 30 days of purchase as we want to make sure your new item(s) works perfectly in your own home or commercial space.  

Sale items can also be returned as we also want these items to be perfect in your home too!


RULE 1 - Items must be returned within 30 days of purchase.

RULE 2 - Items must returned in the same condition they were delivered. 

RULE 3 - Items must be in their original packaging as you received it.

Please Note: We reserve the right to refuse a returned item that has been been damaged by the recipient due to lack of care.

To return an item please email for return address information. 

You'll receive an email from us within 1-2 business days, we will notify you of the delivery address to send your parcel.

Once we receive your returned item we will process your request within 1-3 business days.

If your returned item is good condition and is in the original packaging, you will then receive your refund from us back onto your credit card.

We will process this straight away, however some banks hold the funds which can take 1-3 business days for it to be cleared back in your account.

Exchanges will also be processed within 1-3 business days and your new item will be on it’s way to you.


If you require a refund, we’ll process it as soon as we can. Once we’ve processed it, the banks will then determine how quickly you see it in your account. This can take anywhere between 1-3 working days.


If you need to cancel an order, please contact us as quickly as possible and if your order hasn’t been dispatched, we can cancel it and refund the full amount back onto your credit card. If your item has already been dispatched you may exchange the purchased item(s) for other item(s) to the same value.


We pride ourselves on delivering your goods as fast as possible. 

We will use our best endeavours to despatch orders no later than two business days after the day your order is received by us, unless otherwise specified on the product page. Address must be a physical address. If you describe your address as a PO Box or a secured apartment complex, it may result in delays.

Target delivery times are based on orders paid in full via credit card and for in stock items. Orders paid for by bank deposit will be processed and dispatched upon receipt of payment.

NOTIFICATION: After you’ve placed your order, you will receive an email confirming the details. When we’ve processed your order you will receive another email with the tracking number and courier information.

TRACKING: You’ll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep.

NO SIGNATURE REQUIRED: We use non-signature required courier bags to ensure you avoid the hassle of having to have someone available to sign for your order. If no-one is home to accept the delivery, your package will be left in a safe place ready and waiting for when you get home.


We offer the following rates in Australia.

0-5kg -  $10

5-20kg - $20

Shipping will take 3-5 working days, but usually only 3 days and all orders are tracked. 

If you require your items urgently please contact us for Express Post options, please email:


We offer international Express Shipping at a rate of $40 for 0-20kg. 

We are happy to ship to you anywhere in the world. If you would like a specific quote for your country please contact us and we can organise a quote for you and give you an estimate of how long it will take. 

Antiquarian print shop not liable for any additional costs incurred once the item(s) reach the destination country. For example any duty, taxes or customs clearing fees owing will need to payed by you, the purchaser. 


How can I contact you?

Head to our Contact Page and leave us your message, or head to our chat.

We will be in contact with you within 24 hours (please allow longer outside of business hours).

Custom Print FAQs

Where are these printed?

The prints come directly from Gelato who are the printers of our products. Each print is produced locally to you, at their nearest printing facility.

What is the source of the Custom Print?

These prints are sourced from Originals in our collections.

Gelato holds the high resolution copies of them for reprinting.

Do they come framed?

There is no framed option. They are, however, developed with framing in mind allowing you to make your own decisions on framing.

Most will fit with standard IKEA frames if you're looking for an easy framing option.

Do you accept returns for Custom Prints?

Please check out Gelato's Return's Policy.

Are there more sizing options?

We have carefully selected the most appropriate size options per print.

Only the sizes best suited to the Original print can be purchased.

Do you have a physical store?

If you would like to contact us, please fill out the form below and we will get back to you asap.

We do not have a retail store but our office is located at 

Balance Boardroom
Level 1 8 First Ave
Maroochydore Qld 4558

Our postal address is PO Box 454, Cotton Tree Qld 4558 or call us in Australia 1300 282 277 

Do you offer "Click and Collect"?

We are unable to provide a “click and collect” option as all prints come directly from Gelato. We hold no stock of the available Custom Prints.