Shipping and Returns
We try to ensure that all of our product range is available at all times. If there is a delay or issue with availability with an item you order, we will contact you to discuss the options.
As the goods will have left us in perfect condition, they should arrive to you in perfect condition. Please let us know immediately if goods have been damaged in transit and we’ll decide on the best way to handle it. In some cases we’ll ask for the product be returned to us, in others we may send out a replacement with proof of the damage. We will always aim to take care of it in the fastest, easiest way possible.
If you’d like to return or exchange your product because it’s not quite right, no problem! We know that looking at something online is not the same as looking at it in your home. We can help advise the most cost effective way of return.
We will also refund every cent super quickly on the return of your product, no problem!
You can return any item within 30 days of purchase as we want to make sure your new item(s) works perfectly in your own home or commercial space.
Sale items can also be returned as we also want these items to be perfect in your home too!
THE THREE RULES OF RETURNING:
RULE 1 - Items must be returned within 30 days of purchase.
RULE 2 - Items must returned in the same condition they were delivered.
RULE 3 - Items must be in their original packaging as you received it.
Please Note: We reserve the right to refuse a returned item that has been been damaged by the recipient due to lack of care.
To return an item please email firstname.lastname@example.org for return address information.
You'll receive an email from us within 1-2 business days, we will notify you of the delivery address to send your parcel.
Once we receive your returned item we will process your request within 1-3 business days.
If your returned item is good condition and is in the original packaging, you will then receive your refund from us back onto your credit card.
We will process this straight away, however some banks hold the funds which can take 1-3 business days for it to be cleared back in your account.
Exchanges will also be processed within 1-3 business days and your new item will be on it’s way to you.
If you require a refund, we’ll process it as soon as we can. Once we’ve processed it, the banks will then determine how quickly you see it in your account. This can take anywhere between 1-3 working days.
CANCELLING AN ORDER
If you need to cancel an order, please contact us as quickly as possible and if your order hasn’t been dispatched, we can cancel it and refund the full amount back onto your credit card. If your item has already been dispatched you may exchange the purchased item(s) for other item(s) to the same value.
We pride ourselves on delivering your goods as fast as possible.
We will use our best endeavours to despatch orders no later than two business days after the day your order is received by us, unless otherwise specified on the product page. Address must be a physical address. If you describe your address as a PO Box or a secured apartment complex, it may result in delays.
Target delivery times are based on orders paid in full via credit card and for in stock items. Orders paid for by bank deposit will be processed and dispatched upon receipt of payment.
NOTIFICATION: After you’ve placed your order, you will receive an email confirming the details. When we’ve processed your order you will receive another email with the tracking number and courier information.
TRACKING: You’ll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep.
NO SIGNATURE REQUIRED: We use non-signature required courier bags to ensure you avoid the hassle of having to have someone available to sign for your order. If no-one is home to accept the delivery, your package will be left in a safe place ready and waiting for when you get home.
We offer the following rates in Australia.
0-5kg - $10
5-20kg - $20
Shipping will take 3-5 working days, but usually only 3 days and all orders are tracked.
If you require your items urgently please contact us for Express Post options, please email: email@example.com
We offer international Express Shipping at a rate of $40 for 0-20kg.
We are happy to ship to you anywhere in the world. If you would like a specific quote for your country please contact us and we can organise a quote for you and give you an estimate of how long it will take.
Antiquarian print shop not liable for any additional costs incurred once the item(s) reach the destination country. For example any duty, taxes or customs clearing fees owing will need to payed by you, the purchaser.